This policy explains how Fertybio handles the personal data of visitors to this website (fertybio.com.br), in accordance with Brazil's General Data Protection Law (LGPD, Law No. 13,709/2018).
1. Who is responsible for your data
Fertybio Fertilizantes, located at R. Santa Mariana, 60 - Jardim Santa Paula, Ibiporã - PR, 86204-110, is the controller of the personal data processed on this website. For any privacy-related matter, contact us by email at [email protected].
2. What data we collect
Contact form
When you send a message through the contact form, we receive:
- your name, email address, phone/WhatsApp number, and city/state;
- your profile (grower, retailer, etc.), the subject, and the message you wrote;
- the date and time you authorized us to contact you;
- technical data for security purposes: the browser you used and an encrypted version of your IP address, which cannot be used to recover the original IP.
Browsing the website
Only if you accept analytics cookies does Google Analytics record information about your visit, such as pages viewed, time on the site, device type, approximate city, and how you found us (search, social media, etc.). This information is used in aggregate form and does not identify you by name.
3. How we use your data
- to respond to your message, quote request, or technical visit request;
- to refer you to the consultant or sales representative for your region;
- to protect the website against spam and abuse;
- to understand how the website is used and improve its content, if you authorize it.
The legal bases are your consent (contact form and analytics cookies) and our legitimate interest in keeping the website secure (essential cookies and spam protection). We do not sell your data.
4. Cookies
Cookies are small files stored in your browser. We use two types:
| Type | What it is used for | Requires your consent? |
|---|---|---|
| Essential | Anti-spam verification on the contact form (Cloudflare Turnstile) and access to the staff-only restricted area. | No. Without them, the website does not work properly. |
| Analytics | Google Analytics 4: statistics on visits and website usage. | Yes. They are only activated if you accept them. |
You can change your choice at any time in , also available in the footer of every page.
5. Who we share your data with
- our sales and technical teams, and representatives in your region, to handle your request;
- Cloudflare, which performs the anti-spam verification on the contact form;
- Google, only if you accept analytics cookies;
- our email provider, which delivers new-contact notifications to our team;
- public authorities, when required by law.
Some of these providers may process data outside Brazil, always with the safeguards required by the LGPD.
6. How long we keep your data
Contact form data is kept for as long as it is needed to handle your request and maintain our business relationship, or until you ask us to delete it. Google Analytics data follows the retention period configured in that tool.
7. Security
Contact form data is stored on our own server, with password-protected access restricted to authorized staff. The website uses an encrypted connection (HTTPS).
8. Your rights
Under the LGPD, you may, at any time:
- confirm whether we process your data and request access to it;
- correct incomplete or outdated data;
- request the deletion of your data or withdraw your consent;
- request information about who we share your data with;
- file a complaint with the Brazilian National Data Protection Authority (ANPD).
To exercise these rights, email us at [email protected].
9. Changes to this policy
We may update this policy when the website changes. The date of the last update is always shown at the top of this page.